Privacy Policy

Information Collected About You

Welcome to the Privacy Policy of the website excellench.com (the “Website”), operated by Mor Sagmon, ID number 024227357, email: info@excellench.com, phone: +972-54-7780994 (the “Operators”).

This Privacy Policy applies to all services operated by the Operators across any media, including but not limited to: chat tools, artificial intelligence systems, or any other digital platform or media.

You are not obligated to provide the information detailed herein. Submission of your information is voluntary and subject to your consent. However, without providing up-to-date contact information, you may not be able to register on the Website, access our services, or make purchases. You acknowledge that deletion or modification of your personal data may be limited by the capabilities and policies of the third-party service providers we use.

Accordingly, in certain cases we may not be able to accommodate requests to update or delete personal data without ceasing to provide services. In such cases, we will inform you accordingly.

Use of Artificial Intelligence (AI)

The Operators may deliver some services using AI-based tools (e.g., chatbots). You understand and agree that by using these tools, your data may be collected by the provider of the AI technology, and that the privacy policies of those third-party providers shall apply exclusively. By using our services, you consent to such data collection and waive any claim or demand against the Operators for acts or omissions by such AI providers.

You may read the privacy policies of the most commonly used AI providers at:

https://openai.com/policies/row-privacy-policy/

https://support.anthropic.com/en/collections/4078534-privacy-legal

https://support.google.com/gemini/answer/13594961?hl=en

General Use of the Website

Use of the Website, including browsing, may involve the submission of personal information, as detailed below.

The Website may be used without registration; however, registration may be required in the future or to access certain services.

Some services may require you to provide identifying information, such as your name, address, contact details, email address, and/or national ID number. Mandatory fields will be clearly indicated.

Alternatively, the Website may allow registration or authentication through third-party platforms such as Facebook or Google. By using such methods, data about you will be received from those platforms, in accordance with their terms of use and your granted permissions. By registering via these platforms, you consent to the receipt of such data.

When visiting the Website, the following information may be collected and retained:

If you contact the Operators via the Website, any information related to your inquiry (including the content of your message) may be retained.
Information about incomplete transactions (e.g., items added to a cart but not purchased).
Technical data, including IP address, browser type, device information, browsing behavior, location data, and user habits (including navigation and purchases).
Some information may be collected using cookies, as detailed in the Cookie Policy below.

You agree to provide accurate and truthful information about yourself and not on behalf of third parties unless you have received prior written authorization to do so.

Disclosure of Information to Third Parties

The Operators may process information using external service providers, including but not limited to:

Cloud storage providers for data hosting.
Email marketing and distribution service providers.
Marketing and statistical analysis platforms, including Google, Meta, TikTok, etc., as detailed below.
AI technology service providers, only as required for their operation.
Other service providers necessary for the proper functioning of the Operators’ business, strictly to the extent required for their services.

Use of Information

The information collected may be used for the following purposes:

To improve the user experience, including customizing ads and offers across platforms to match your preferences.
To improve communication and engagement with users.
For marketing and commercial purposes (including targeted advertising).
For statistical analysis and commercial evaluation, including sharing aggregated, non-identifying data with third parties.
To prevent fraud, ensure operational integrity, security, and detect illegal activities.
Any related actions required to fulfill the above purposes in accordance with applicable law.

Identification numbers (e.g., national ID) may be required to verify payments and may be stored with order information or other commercial records, including invoices and order forms.

Subject to your consent provided via the Website, you may receive promotional or service-related communications via email, SMS, WhatsApp, Telegram, or other communication methods. You may opt out at any time by clicking “unsubscribe” or via any method legally permitted.

Pixel Technology

The Website uses, or reserves the right to use, “Pixel” technology. This is a software component that enables Meta to identify Website visitors and display targeted advertisements when they access Meta platforms. All such use is governed solely by Meta’s privacy policies.

More information on Meta Pixel is available here: https://developers.facebook.com/docs/meta-pixel/

Cookies

The Website uses or reserves the right to use cookies at any time.

Cookies are text files created by the browser under instructions from the Website and may include a variety of information.

Some cookies expire when the browser is closed, while others remain stored on your device.

Cookies may track pages visited, time spent on the Website, referring sources, content preferences, and more. This data is encrypted and accessible only to the Operators.

Some cookies may be set by third parties such as Google and Facebook, including cookies used via Google Analytics to enhance user experience and gather statistical insights. You can manage or revoke cookie permissions from third-party providers directly.

For more information:

https://policies.google.com/privacy

https://www.facebook.com/policies/cookies

You may change your cookie preferences, including blocking or restricting them via your browser settings. Blocking cookies may affect your access to the Website or parts of it, and degrade your browsing experience.

Sharing Data with Third Parties

The Operators will take reasonable measures to protect your personal information and will not share it with third parties except in the following cases:

With your explicit request and/or consent;
As needed to complete purchases or provide customer support;
In partnerships with business-affiliated companies;
In the event of a violation of the Website’s terms or any attempt to perform unlawful or unauthorized activities;
Under a court order or legal obligation;
As part of a legal dispute between you and the Operators;
If the Operators reasonably believe disclosure is necessary to prevent serious harm to persons or property;
In the event of a sale, transfer, or assignment of the Operators’ business, provided the recipient agrees to this Privacy Policy.

The Operators reserve the right to share non-personal, anonymized information with third parties. You acknowledge that certain third parties (such as Meta) may combine this data with information they already hold in order to identify you through their own platforms.

Digital Invoices

The Operators reserve the right to send digital invoices to your provided contact details. Such invoices will be stored and processed according to the Website’s policies as updated from time to time.

Data Security

The confidentiality of user-provided data is protected with industry-standard safeguards. However, no system is completely immune to breaches. The Operators will not be held liable for any direct or indirect damage arising from unauthorized access or data breaches beyond their reasonable control.

The Website employs standard e-commerce encryption and security measures for transmitting information online, in accordance with applicable law.

Payment processing, including collection and use of credit card details, is handled by PayPal (“Payment Processor”) and secured in compliance with PCI DSS standards. Credit card data is not stored on the Website or its databases but remains with the Payment Processor.

Contact Regarding Privacy

You, or your authorized representative, have the right to review your personal data held by the Operators and request corrections if the data is inaccurate or incomplete. Requests must be made in writing as specified below.

For any questions, clarifications, or requests to delete, modify, or correct your data, please contact: info@excellench.com

Please include your full contact details, including your email and physical address. The Operators will endeavor to respond to all reasonable requests within a reasonable time frame.

The general provisions of the Website’s Terms of Use, including but not limited to limitations of liability, statute of limitations, jurisdiction, and choice of law, shall apply to this Privacy Policy.

Your Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), the following rights apply under the General Data Protection Regulation (EU) 2016/679:

You have the right to:

Access your personal data and receive a copy of it;
Request correction of inaccurate or incomplete data;
Request erasure of your personal data (“right to be forgotten”);
Restrict processing of your personal data;
Object to processing based on legitimate interests;
Withdraw your consent at any time, where consent is the legal basis for processing;
Data portability – to receive your personal data in a structured, commonly used, and machine-readable format;
Lodge a complaint with a data protection authority (DPA) in your jurisdiction.

Legal Bases for Processing:

We rely on one or more of the following lawful bases to process your personal data under GDPR:

Your explicit consent;
Performance of a contract with you;
Compliance with a legal obligation;
Protection of vital interests;
Our legitimate business interests, where such interests are not overridden by your data protection rights.

International Data Transfers:

We may process your data outside the EEA. In such cases, we ensure adequate safeguards (e.g., Standard Contractual Clauses or adequacy decisions) are in place to protect your personal data in accordance with GDPR requirements.

Contact for GDPR inquiries:

Email: info@excellench.com
Subject: “GDPR Request”

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know – You may request information about the categories and specific pieces of personal information we have collected about you, including sources, purposes, and disclosures to third parties.
Right to Delete – You may request deletion of your personal information we hold.
Right to Opt-Out – You may request to opt out of the sale or sharing of your personal information (we do not sell personal data as defined by CCPA).
Right to Correct – You may request correction of inaccurate personal information.
Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

You or your authorized representative may make a request by contacting us at:
Email: info@excellench.com
Subject: “CCPA Request”

To verify your request, we may ask for certain information to confirm your identity.

Children’s Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected such information, please contact us immediately, and we will delete the information promptly.

Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon being posted to the Website, with the “Last Updated” date reflecting the most recent changes. Continued use of the Website constitutes your acceptance of any such modifications.